 Q: Do you accept faxed and e-mailed requests?
A: We accept faxed requests, as long as they are signed. We accept e-mailed requests, but only if your signature can be scanned. If e-mailing a request, please direct it to an advisor and call to ensure they received the e-mail. Q: Can my family join OTG?
A: OTG Financial’s services and products are available to people in the education community and their immediate family – e.g., parents, siblings, grandparents, uncles and aunts.
Q: What do you use the information for?
A: We use it to help you, the client, invest according to the information you provide to us. We are committed to helping you invest your funds according to your objectives, risk tolerance, time horizon and overall financial situation.
Q: How do I open an account?
A: You must complete an Investment Application Form. You can download it from our website, under Forms or you can call our office and we will mail you the appropriate form.
Q: How do I purchase OTG Funds?
A: If you are a new client you must complete an application form and return it to us with a cheque payable to OTG Financial. If you are an existing client, you can either complete a Transaction Request Form, which can be found on our website under Forms, or send us a letter and a cheque payable to OTG Financial. Please make sure to include your account number, the funds you want to buy and your signature.
Q: How do I redeem funds from my account?
A: We require written authorization from you. Please include the account number, the amount you would like to withdraw and your signature. For registered accounts, please specify Net or Gross and keep in mind that there are tax consequences when withdrawing from an RRSP.
Q: How do I switch funds within my account?
A: We require written authorization from you. Please include the account number, the amount you would like to switch, which funds you are switching from and to, and your signature.
Q: Can I transfer my other funds to OTG?
A: Yes, you can transfer funds in kind or in cash.
In Kind – is a transfer of investments from your current institution to OTG. You would still hold the same investments but your account would be registered to OTG.
In Cash – is a transfer where the cash equivalent of your current investments is sent and you purchase new mutual funds at OTG. Your current investments are sold and a cheque is sent to OTG for deposit to your account to purchase new funds. There are no tax consequences for transfers in cash when the transfer is from one RRSP to another. A cash transfer of funds from a non-registered account may trigger tax consequences such as capital gains or losses.
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